FAQ


FAQ
Shipping


How do I track my parcel after it has been shipped?

Anbeer ships all over the world. To put your mind at ease, we provide all packages with a tracking number. You can get the tracking information on this webite: https://www.17track.net/

 

Do you support Express shipping?

Yes, with an addition shipping cost, we can offer fast shipping for most country which usually takes 2-5 business days. For more detail, please check our Shipping Information.

 

When will my order be shipped?

We promise to ship your orders out within 48 hours. At the time the order ships, you will receive an email with tracking information. And please note that tracking information will only be updated online one business day after your order has been shipped.

 

Will I be charged customs and import charges?

Any order placed for delivery outside your home country could result in custom charges or import duties. The recipient of the parcel will need to pay any applicable charges prior to receiving their goods. As we don’t have control over these charges we are unable to advise what the cost may be.

 

Order


How can I pay for my order?

You can use PayPal online payment at checkout.

 

How can I cancel or change my order?

If you really need a change, please contact us before the order being shipped. After your order ships, we are unable to cancel or make changes to your order.

 

Can i make custom orders?

No, we do not offer any customization services for this time.

 

Return


What’s your Return Policy?

Please see our Return Policy page for more details.

 

How can I exchange or return a product?

If you want to exchange or return the items received, you must contact us within 7 days of the receipt of your order. And you should pay the additional shipping fees incurred and the items returned should be kept in their original status.

 

I have received the product, but it is damaged or different size(color) to my order, what should I do?

Please send us your issue and image showing the problem, we will process your issue as soon as possible. And sorry for any inconvenience it caused to you.

 

How soon will I receive a refund for my return?

We will process your refund by Paypal in 48 hours.

 

General questions


How can i choose a right size?

Please Check our Size Guide for detail information to take the right size.

 

Is there a break-in period for your leather straps?

Yes, it’s normal for a new strap to be a bit of stiff at first. You wear the strap to sleep for the first 2-3 days to accelerate the break in. Your natural sleep movements, body heat and moisture will help soft the leather much quicker.

 

How should I care for my leather watch band?

Regular care of your leather watch band will considerably extend its life. Two tips will help you.

  • Protect your leather items from humidity. If it get wet, remove it from your wrist and let it air dry.
  • Avoiding rubbing and scratching to your leather strap. If it get slight scratch, wipe the strap with a clean cloth.